Please note that our service is provided on the following terms and conditions.
As our valued customer, your safety and the safety of others is paramount. If under any circumstances your safety or the safety of others is compromised, the driver has the right to refuse service in situations that may include but not limited to:-
- Drunken or abusive behaviour
- Refusal to wear a seat belt.
- Consuming alcohol or smoking inside the vehicle
- Failure to pay for transport service or
- Excessive deviations from agreed pick-up drop-off times without prior notification; or In situations where service is refused refunds will not be provided.
The passenger acknowledges, that Eastern Suburbs Airport Shuttle Pty Ltd its agents and suppliers shall not be held liable and/or responsible to situations that may include but are not limited to:-
-Loss, damage to luggage or personal items
- Accidental delays
- Irregularity or expense to person(s) or property due to the act or default by any other company or person(s) providing services included in this transfer;
- For any delays caused by airline or by a passenger missing flights due to flight changes, flight cancellations and/or passenger not leaving adequate time to get to the airport. Passengers are responsible for checking departing flight schedules and ensuring they have allowed adequate time to get to the airport.
- A change in applicable law
-If for any reason we fail to pick up our passengers on the designated date and/or time, we shall not be held liable for any payments of airfares, accommodation, taxi fares, train or bus fares or any other related costs and/or expenses.
If you are flying domestic you must allow minimum of 2 hours prior to your flight.
If you are flying international you must allow a minimum of 3 hours prior to your flight.
- All children under the age of 12 are charged at the child rate.
- All children over the age of 12 are charged at the adult rate.
- All children under the age of 16 must be accompanied by an adult.
- NSW law prescribes that all passengers must wear the fitted seat belt whilst the vehicle is in motion, failure to do so will be the sole responsibility of the passenger, parent, and/or guardian.
An online booking is not a confirmed booking until you receive a confirmation email.
- The driver maintains at his sole discretion the route taken.
In the event that a route is deemed and/or determined by the driver to be unsafe, inaccessible and/or unsuitable the driver will choose an alternate route and if the journey cannot be continued refund will not be provided.Cancellation Policy
Online booking cancellations must be made via email email@example.com . For phone booking cancellations contact us via phone on 1300 736 766. Online cancellations must be made no less than 48 hours prior to your pick up time to receive a full refund. If cancellation is received between 24 to 48 hours customers will be charged a 50% cancellation fee. If cancellation is received less than 24 hours prior to scheduled pick up time or customer is a no show, there will be no refund. Eastern Suburbs Airport Shuttle Pty Ltd services run on a schedule, and our drivers, by law, must adhere to government regulated driving hours. If your flight is delayed and arrives/departs outside of the agreed scheduled time we are under no obligation to accommodate you. All efforts will be made to collect our passengers from the designated pick up points. Sydney Airport allows a 20 minute waiting time for shuttles. We highly recommend you contact us as soon as you land to advise us of your arrival. Eastern Suburbs Airport Shuttle Pty Ltd does not take any responsibility if passengers are not at the designated pickup points at the agreed scheduled time. Please note for International passengers we recommend you book your shuttle 1 hour after you land, this will allow ample time for customs and baggage claim. For Domestic passengers we recommend you book your shuttle 30 minutes after you land, this will allow ample time for baggage claim.
Eastern Suburbs Airport Shuttle Pty Ltd reserves the right to cancel any service and/or amend any fare or quotation without notice. Eastern Suburbs Airport Shuttle Pty Ltd may amend these terms and conditions from time to time in its absolute discretion and you agree to be bound by that variation from when it appears on this website.